Return & Refund Policy
At Jersey Familiar, we want customers to understand our return and refund terms clearly before placing an order. Please read this policy carefully, as our products fall into two distinct categories with different terms.
Category 1 — Plain / Non-Custom Items
We accept return requests for eligible plain (non-customized) items within 14 days of delivery.
To be eligible, the item must be:
- Unworn, unwashed, and unused
- In original condition and original packaging where applicable
- Not a final sale item
Return shipping costs for non-defective plain items are the responsibility of the customer. Refunds will be issued to the original payment method after the returned item has been received and inspected.
Category 2 — Customized / Personalized Items
Customized items — including any jersey with a custom name, number, or personalization — are made to order specifically for you and are generally not eligible for return or refund.
Exceptions apply only in the following cases:
- The item arrived damaged or defective
- The item received was incorrect (wrong item shipped)
- The customization was applied incorrectly (error on our part, not matching the order details submitted)
For any of the above issues with a customized item, you have a 30-day issue reporting window from the date of delivery to contact us. This is an issue reporting window, not a return window — customized items are not accepted back as returns.
Important: We do not accept returns or issue refunds for customized items on the basis of sizing preference, color perception, or change of mind.
How to Report an Issue
To report a problem with any order, contact us at support@jerseyfamiliar.com and include:
- Your order number
- A description of the issue
- Clear photos of the item and packaging
After review, we may provide one of the following resolutions: replacement, partial refund, full refund, or store credit.
Damaged, Defective, or Incorrect Items (All Orders)
If your order arrives damaged, defective, or incorrect, please report the issue within the 30-day window above. If the issue is caused by our error, we will cover any related return or replacement cost where applicable.
Refund Processing
Approved refunds are issued to the original payment method after inspection. Please allow 3–7 business days for processing, plus additional time for your payment provider or bank to post the refund.
Order Changes & Cancellations
If you need to change or cancel an order, contact us as soon as possible. Orders enter production quickly. For customized items, changes or cancellations are not possible once production has started.
Contact
For return or refund enquiries: support@jerseyfamiliar.com