Jersey Familiar is an independent soccer lifestyle studio. Every piece is made to order — and every question deserves a real answer.
Studio Contact
Email: support@jerseyfamiliar.com
WhatsApp: +86 15673749513
Instagram: @jerseyfamiliar
Response time: Within 24–48 business hours, Monday–Friday
Before You Write
For faster resolution, please include the following in your message:
- Your order number
- The email address used at checkout
- A clear description of your question or issue
- Photos if relevant (defects, sizing, customization)
Common Topics
Customization — Name, number, or font questions? Contact us immediately after ordering. Once production begins, changes cannot be made.
Shipping & Tracking — Tracking is issued once your order leaves our production facility. Estimated delivery is 8–12 business days from order confirmation. Jersey Familiar does not operate a production partner network — all orders are fulfilled by our international production partners.
Returns — Plain, unworn, unwashed items may be returned within 14 days after delivery. Customized items are generally non-returnable unless defective, damaged, incorrect, or affected by a customization error. Eligible issues must be reported within 30 days after delivery.
Sizing — Please refer to our Size Guide before ordering. We recommend sizing up if you prefer a relaxed fit.
Legal & Business Information
Operated by: NORTH ELM COMMERCE INC. — seller of record for all transactions on this website.
Business mailing address: 1500 N Grant St STE R, Denver, Colorado 80203, United States.
This is a registered business mailing address only. It is not a retail store, warehouse, fulfillment center, or return drop-off location.
Jersey Familiar products are not team merchandise and are not affiliated with, endorsed by, or licensed by any team, federation, tournament, player, club, or sportswear brand. All designs are original works created by our studio.